Careers in Canada

Position Overview
As the IT Support Specialist, you will be responsible for all aspects of support including network, resource connectivity, hardware, operating systems, and a variety of software applications.
 

Key Responsibilities: 

• Provide first-level support and respond to end-user service requests.

• Log all IT Service Requests and assign tickets to the appropriate resource.

• Manage the inventory and perform new installations and updates for IT equipment including laptops, printers, video conferencing, etc.

• Apply current established standards when setting up and deploying both software and hardware.

• Provide basic training to new users on both hardware and applicable software.

• Maintain directory administration.

• Troubleshoot/repair/upgrade Personal Computers.

• Troubleshoot computer, phone, and application problems encountered by staff.

• Install and test new software and hardware.

• Install, troubleshoot, test, and implement security features.
   

Required Knowledge and Experience: 

• Bachelor's Degree or an acceptable combination of equivalent education and experience

• Minimum three (3) years of relevant, related experience in a client-facing, technically oriented, computer support position, preferably in a large, networked environment

• Working knowledge of a wide range of computer equipment and software, including PCs and MACs, smart devices, printers, scanners, Ethernet interface cards, local area networking, Windows 10/11, MS Office, diagnostic tools, anti-virus/spam software.

• Excellent knowledge of TCP/IP protocol.

• Working knowledge in Microsoft Office365 mail account maintenance.

• Strong working knowledge using Azure Cloud Platform to manage workstations and applications.

• Working experience on Telephony Voice Over IP platform (Primus / Polycom devices)

• Strong knowledge of Cellular iPhone devices with Mobile Device Management – MDM.

• Working experience on Xerox network Photocopiers supports for all office locations.

• Must have excellent written and oral communication skills; ability to explain technical concepts to a wide variety of non-technical users both orally and in writing

• Exhibits good judgment and the ability to make decisions that may occasionally require the interpretation of established policies.

• Strong multi-tasker with experience working in a fast-paced environment

• Work independently to deliver and meet business needs

• Demonstrated proactive approach to problem-solving with strong decision-making ability Strong team player with a sense of urgency to respond quickly providing a high level of customer service

• Adjust to changing priorities and manage time effectively

• Client and vendor relationship management skills.

• Valid G or G2 Driver’s License required.
   

AODA Statement
ARS / Global Emergency Management encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process.

We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Job Type: Full-time

Benefits:

• Company events

• Dental care

• Disability insurance

• Employee assistance program

• Extended health care

• Life insurance

• On-site parking

• Paid time off

• Vision care
   

Schedule:

• 8-hour shift
   

Ability to commute/relocate:

• York, ON: reliably commute or plan to relocate before starting work (required).
   

Experience:

• IT Support: 3 years (preferred)
   

License/Certification:

• G or G2 Driver's license (required)